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Refund Policy

Can I cancel my order and ask for refund if the item is not shipped?
Yes, once an order is placed and you change your mind we can cancel and refund your order if the items have not been shipped.

Can I cancel my order and ask for refund if the item is shipped?
If the item is shipped and you change your mind please do not accept the parcel and ask the agent to return to sender for refund.

Can I cancel my order and ask for refund after I receive the shipment?

We at CarPartsDirect.in offer you 7 days to change your mind on any of your purchases from us. To qualify for this the items should be absolutely unused, in its original condition and must be returned with all the original box, instructions, guarantee and all extras if any.

Returning the item shall be the customer’s responsibility. You can ship the item to us via courier or drop it in one of our warehouses in New Delhi (Karol Bagh) or Gurgaon (Udyog Vihar). The locations of the same can be inquired on +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in

When we receive the item, we will inspect the same to ensure everything is present and in its original condition and then issue the refund. Your money will be refunded to you within 14 working days via the same method used for purchasing the product.

Can I return part of my order?
Yes, you can return part of your order for refund as per the above procedure.

Can I exchange my order?
No, At CarPartsDirect.in we do not do exchange products, in such cases you will have to refund your unwanted product(s) and purchase the item you wish to buy through the website or by contacting us on +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in

How do I return a damaged or defective order?

If you receive a damaged parcel visible from outside please do not accept it and mark it for return to sender and inform us on
+91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in, we shall send a new item or refund you your full amount depending upon the customer’s choice.

If after receiving the shipment you notice the product to be damaged or defective please notify us on +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in within 7 days of receiving the shipment. We shall review the case and send a new item or refund you your full amount depending upon the situation.

At CarPartsDirect.in we take packaging and processing products very seriously, all fragile items are bubble wrapped and appropriate taping and instructions are printed on the outside.