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FAQ

Why CarPartsDirect.in?
CarPartsDirect.in is India’s first and largest online store which features a wide range and variety of car parts, car accessories, car care products, garage and workshop tools & equipment delivered right at your doorstep anywhere in India. The website offers some of the best prices and a completely hassle free shopping experience.

How do I search for a specific part on CarPartsDirect.in?
You can either search parts through categories listed on the homepage or if you require part for your specific car please select the appropriate make and model at the left side of homepage. We are constantly adding new parts on daily basis so some of the parts are not listed on the website so make sure to contact us in case you are unable to find the part you are looking for. Call us on +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in

How frequently is CarPartsDirect.in updated?

We add products to our website on a daily basis. With over 150 different car models in the Indian Automotive scene the number of spare parts runs in hundreds of lakhs. So the updating of product portfolio is a continuous process at CarPartsDirect.in

How do I place an order?

You can place an order online through our secure website 24/7, or you can call us on +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in to receive a call back.

How do I use a coupon code?

When you are ready to checkout, view your shopping cart and click checkout. On the next page you will enter your billing and shipping information and a coupon code in the space provided. The code will automatically apply the discount to applicable items in your shopping cart. Only one coupon code may be used per order.

How long does it take to process an order?

In-stock items are usually shipped within 24-48 hours. Special orders, custom items and products not readily available in stock require more time to ship.

Is the website secure?

Here at CarPartsDirect.in we take your online security very seriously. We use Secure Sockets Layer (SSL) technology to provide our customers with the safest shopping experience. Rest assured that we take the privacy and security of your personal and payment details very seriously. All our online payments go through EBS. We do not under any circumstances trade, sell, or share your information with anyone. Your privacy and security are important to us.

What is a billing address?

The billing address is where you receive your credit card bill. We must have the correct billing address to process your order. If we do not have the correct billing address, your card will decline and we will contact you to get the correct address.

What forms of payment are accepted?

CarPartsDirect.in offer you various payment options for your purchases. Credit Cards, Debit Cards, Net Banking and Cash on Delivery for selected cities.

What shipping options are available?

We ship the orders through our shipping partners like Blue Dart, DTDC, Gati, GMS, Trackon etc. depending on the location of buyer.

When do you charge my credit card?

All orders are paid for immediately upon purchase. This includes orders containing backordered items and/or items available for pre-order. If you pay via credit card, your card will be charged as soon as you click to complete your purchase.

Do you allow warehouse pick-ups?
Yes, we do offer warehouse pickups if the product is required on urgency basis by the buyer. Our warehouse is located in Delhi (Karol Bagh) & Gurgaon (Udyog Vihar), products can be paid for in cash at these locations. To enquire for the exact address please call us on  +91-85060-PARTS (10 am - 6 pm) or email us at info@carpartsdirect.in